Each year we receive lots of emails asking lots of questions, so to make life easier, we’ve collated all of the information here into the Supersonic Festival Frequently Asked Questions List. If you do have a question, check the list. If it definitely isn’t answered here, info[at]capsule.org.uk is where you can send it.
So, what do I do first? Box office opening times.
You get your wristband! Box office is located on Floodgate St, this is where you can exchange your tickets for wristbands or purchase festival tickets. This is also where press and guests should come. We are opening doors on Friday a couple of hours early on Friday, so you can have a drink, check out our Superstar DJs and have a go on the Vinyl Rally before the live music begins.
Opening times are:
Friday – 7pm – 11.30pm
Saturday – 4pm – 11pm
Sunday – 2pm – 10pm
Accommodation: “Where can I live for the weekend?”
Alcohol: “Can I bring my own alcohol?”
Unfortunately not, you may be searched on arrival and if you are found to be carrying drinks, these will be confiscated. There will be licensed bars on the festival site. If you look under 21, please bring some photo ID along.
We have a number of lovely drinks available on site including a selection of Purity Ales and The Kraken Rum
Supersonic Festival bars can be found in the Old Library + Boxxed and in the tea room.
PLEASE NOTE SUPERSONIC DO NOT RUN THE BAR IN THE WAREHOUSE –
We have a food court on site located in North Yard, which will cater for vegetarians and vegans alike as well as meat eaters. There is also Yumm cafe and Bay Leaf restaurant on site.
There are only a few ATM machines in Digbeth, so you might want to take out money prior to arriving at the festival site. There is one cash machine on site at H&S News – this machine will charge you £1.78 per withdrawal.
There are also two free cash machines located near-by at:
Nisa | Digbeth High Street | B5 5NR (about a 3 minute walk from the Custard Factory) and Birmingham Coach Station.
Children can come along, but it is essential that you contact us beforehand and they usually have to leave the festival site by 9pm. info[at]capsule.org.uk ‘under 18’s) in the title
Directions: “How do I get to Supersonic Festival?”
Supersonic Festival is held at the Custard Factory | Gibb Street | Birmingham | B9 4AA
Lost Property: Lost something at the festival?
Any lost property found by Supersonic staff will be safely stored in the production office; lost property found by Custard Factory or Factory Club staff will be stored in their office.
If you lose something over the weekend, contact a member of Supersonic / Security Staff. If you realise you’re missing something after the festival contact info[at]capsule.org.uk
Playing at Supersonic – can my band play at Supersonic?
Capsule HQ receive tonnes of emails from bands wishing to play the festival, we wholeheartedly wish to encourage new artists and bands and work hard to ensure that the festival features plenty of new talent, however at this point in the proceedings we’re already fully booked so please refrain from emailing us, we welcome suggestions via our recommendations blog post and refer to these when programming the festival so please use this as your first point of call.
Normal smoking rules apply: you can smoke in any outdoor area on site, you cannot smoke inside any enclosed public buildings, tents, portacabins, or near a fuel source.
There are loads of taxi firms in Birmingham – Here’s numbers for a couple of them:
Atlas Cars 0121-643-8888
Ambassador Cars 0121-449-8888
Royal Cars 0121-444-8888