Merchandise Sales Terms & Conditions
Capsule Event Ltd, are referred to below as Capsule. We are the Producers of Supersonic Festival and administer the merchandise sales through the Supersonic website.
If you have a complaint regarding a sale that you feel is not being resolved to your satisfaction please write to us: Capsule Events Ltd. Unit 317, Zellig, Gibb Street, Birmingham B9 4AT or email: [email protected] – we are a small team but we will respond to you as soon as possible.
Full payment must be made at the time of order completion. Merchandise will only be sent once payment has cleared.
We aim to respond to all UK orders within 7 working days, and all international orders within 10 working days, however please allow up to 28 days for delivery. Due to Covid19 international shipping may take longer.
Returns & Exchanges
All returns must be initiated by you sending us an email within 14 days of receiving your order. All returns must be unworn and with tags. Please state your reason for return as this can help us improve our procedures.
If a refund is required, we aim to respond within 7 working days, please note however refunds, when processed can take up to 10 business days to clear.
Capsule is a small business run by a small core team, please bear with us if we do not respond to your requested immediately. We aim to get back to you as soon as possible.
For any other queries or help, with anything relating to our merchandise or events please email us @ [email protected] (office hours are weekdays, 10am – 6pm).