Terms & Conditions

  1. Capsule Event Ltd, hereto referred to as the Event Organiser, are the Producers of Supersonic Festival.
  1. Tickets are not refundable under any circumstances other than cancellation of the event or unless the event is moved to another date which prohibits you from attending. In this instance the full value of the ticket less any booking fees, transaction fees, postage/credit card charges and insurance will be refunded. In some cases there will be a deadline for a refund / new date request which may invalidate your refund request if not responded to in time.
  2. In the event of the Event Organiser acting negligently, we will refund your full payment including booking fees. These scenarios are extremely rare but comprise of:
  1. Us sending the wrong order (we may need incorrect tickets returned before refunding)
  2. Us failing to send tickets as required nor arranging an alternative door collection
  3. Us sending tickets to the wrong address (except if you provide an incorrect address)
  1. The Event Organiser is unable to accept any liability or replace any tickets lost, stolen or damaged after they have been received by you.
  2. The Rules and Regulations of the venue, Event Organiser or promoter for which this ticket was purchased must be adhered to.
  3. Ticket holders will be informed of any cancellation. In the event of cancellation a full refund will be made.
  4. Venue management reserve the right to refuse admission and may conduct security searches on entry. Should you be refused entry for any reason, including but not limiting to how you are dressed we are not liable to refund you for the ticket you have purchased.
  5. You are advised to check if the venue has a last entry time. Even ticket holders may not be admitted after this time.
  6. There is no obligation to refund monies or exchange tickets if management alters or varies the programme due to events or circumstances beyond its control. Tickets are sold subject to line-up change.
  7. There is no obligation to refund monies or exchange tickets should an event organiser subsequently offer any discount or promotion that makes tickets available at a price lower than that previously paid by any customer.
  1. Should you have a complaint about an event that has taken place, this should be outlined via email and sent as a hard copy to the Event Organiser (Capsule Events Ltd, Unit 316, The Custard Factory, Birmingham B5 4AA) within 7 working days. Complaints will be acknowledged within 5 working days. A response to the complaint will be sent within 10 working days from the initial acknowledgement. If the Event Organiser deems that there is good reason to complain, an official apology will be sent and Capsule will endeavour to correct the issues highlighted. If the Event Organiser deems that there is not good reason to complain, this will be clearly explained.
  2. Tickets are not transferable. If not purchased from an authorised outlet, tickets may be declared void and will not guarantee entry to the venue.
  3. You are advised to check with the venue if photographic and recording equipment is prohibited. Also laser pens, mobile phones, dogs (except guide dogs) and patron’s own food and drink.
  4. The Event Organiser and venue management accept no responsibility for any personal property.
  5. It is often the case that official merchandise is only available inside the venue.
  6. Ticket holders consent to filming and sound recording as members of the audience.
  7. All of these terms and conditions are governed by English law.
  8. Tickets may be restricted to a maximum number per person. We reserve the right to cancel tickets purchased in excess of this number.
  9. The Event Organiser reserves the right to cancel any tickets we believe to have been purchased fraudulently.
  10. Our terms and conditions are in line with ‘Which? Consumer Rights’ – http://www.which.co.uk/consumer-rights/problem/tickets-and-events
  11. We use Sage Pay to collect and process transaction information (www.sagepay.co.uk/policies/security-policy). Card details are entered are entered on a secure page. No personal details will be passed on to 3rd parties.
  12. The Event Organiser does not accept any liability for any losses or claims arising from any inability to access the website, any interruption or any failure to complete a transaction.
  13. Ticket exchanges are at the discretion of the Event Organiser. If an exchange is granted, it will be subject to a £5 administration fee plus or minus the difference of the ticket(s).
  14. The customer accepts full responsibility for all contact information on their customer account and must ensure it is updated when necessary. Capsule Events Ltd accepts no responsibility for information not received by the customer due to out of date contact information. Please note, contact information can be updated through the customer login online, or by calling us on 0121 7730402 (Opening hours are weekdays between 10am – 6pm).
  15. For any other queries or help, please email us or call us on 0121 7730402 (Opening hours are weekdays between 10am – 6pm).